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Service guarantee

For non-fulfilment of a service, the amount corresponding to the shipment made will be refunded.


All NACEX transport conditions and guarantees are reflected in the clauses shown on the contract for opening an account, as well as the on the Pick up List, as these are considered a transport contract.

Without mileage charges

Delivery at no extra cost for mileage on the prices given in the tariffs. (Except for SATURDAY DELIVERY, ARRANGED DELIVERY and SAMEDAY).

Pick ups

Our tariffs include any pick up made in areas with a NACEX office and within a radius of 15km (30km round trip).
Pick ups outside this radius are also included in the tariffs, provided that they are requested the day before pick up or before 09:00 hrs on the same day and can be made between 9:00 and 13:00 hrs to private individuals and companies and from 10:00 to 19:00hrs continuously to shops and shopping centres. When a pick up cannot be carried out, due to factors outside the control of NACEX, a payment corresponding to a failed pick up will be made. For more information please ask your NACEX office.
For any pick up outside of this radius, a supplement per km will be charged for each kilometre (round trip) from the Nacex franchise office to the place where the pick up will be made *.

Dimensions and weights

When the sum of the three dimensions of the parcel (width + length + height) is between 101 and 150cm, the cost of the shipment will be increased by one base module, according to the service and the destination.
If the sum of these dimensions is between 151cm and 200cm (maximum permitted size), the price of the shipment will be increased by two base modules. (The base module is the corresponding price of the fraction of up to 5kg).
Exception: The NACEX 19:00 H and PORTUGAL 19:00 H services will be increased by an additional fraction of 5 kg.
The e-N@CEX and NACEX PLUSPACK services have a first excess included in their price


(Balearic Islands, Canary Islands, Ceuta and Melilla and Azores and Madeira)
Volumetric weight will be used for shipments by air (width x length x height [in cms.] : 6000 = kg.), [1m3 = 167kg.], provided that this is higher than the actual weight in kg, and without applying the supplement for excess size.

Shipments sent by air must be must be accompanied by an agreement letter from a recognised shipping agent (Carta de Compromiso de Expedidor Conocido), in accordance with the relevant Spanish civil aviation laws and in compliance with European Regulations 300/2008 dated 11th of March 2008, as well as a description of the contents.
This letter format can be requested at your Nacex office.


Maximum weight per package is 40 kg, with the exception of NACEX PLUSBAG, NACEX PLUSPACK and NACEXpromo.


  1. Shipments of more than one package will be calculated based on fractions of 5 kg, whenever the number of packages is higher than the number of fractions.
    For example, 3 packages with a total weight of 6 kg will be counted as 15 kg.
  2. In the case of services by air, they will be calculated based on fractions of 2 kg.

Service exceptions

Saturdays, Sundays and public holidays are considered non-working days.


  1. Shipments by air or sea to Ceuta, Melilla, Balearic Islands, Canary Islands, Azores and Madeira may suffer time variations beyond the control of our company, as well as the customs and excise process in Canary Islands, Ceuta, Melilla, Andorra and Gibraltar.
  2. Deliveries for the services:

    NACEX 10:00 H, SAMEDAY and PORTUGAL 10:30 H in locations further than 15 km from the delivering franchise office have an additional margin of 1 minute per kilometre between the location and said office.

    NACEX 19:00H, e-N@CEX, NACEX C@mbio y NACEX PLUSPACKPLUSPACK to towns/cities at a distance of over 50kms from the delivering franchise office, delivery befor 1300hrs on the second working day.


Deliveries to post office boxes will not be accepted.

Excluded goods

The delivery of packages and objects whose contents are against the law, moral or good practices, or involve the trafficking of illicit substances is prohibited. NACEX does not accept responsibility for the contents of any package, therefore the client will be held completely responsible for any subsequent consequences. NACEX may refuse to deliver any shipments that are not in suitable condition for transport. (Art. 27 of the Commerce Code in Spanish Law 15.2009 dated the 11th of November from the Contract for the Overland Transport of Goods.
Note 1: Live animals, drugs, combustible material, poisonous substances, infectious substances, explosives, unlicensed weapons, human remains, cash and corrosive materials will not be transported.

Note 2: All goods are shipped at the sender's risk.
As a consequence, the client will assume responsibility for any damage, delays, and unsatisfactory end experienced during transport and until delivery, due to bad fortune, acts of god, or the inherent properties of things.

Special service conditions

Service available in over 1,700 locations.

NACEX 10:00H
Delivery before 10:30 hrs:
- Provinces of Cadiz, Huelva, A Coruña, Pontevedra.
- Provinces of Malaga (Estepona and Ronda).
Delivery before 11:00 hrs:
- Balearic Islands (Menorca, Ibiza, Formentera and Inca).
- Andorra (documentation).

NACEX 12:00H
For locations outside of the 0 km range (30 km round trip), before 1300 hrs.

NACEX 19:00H / e-N@CEX
For locations outside of the 50 km radius (100km round trip) from the NACEX office, the delivery guarantee is increased to 13:00 hrs on the second working day.

The same schedule exceptions as NACEX 10:00H. Maximum weight 10 kg for destinations in mainland Spain and Portugal and 2 kg for destinations by air.
For destinations with customs and excise control, only documents are permitted.

Delivery guaranteed in 24/48 hrs in locations in the 0 km range (30 km round trip) and 24 hours more in other locations. 25 unit minimum.

Service Delivery guaranteed in 24/48 hrs in locations with a NACEX franchise office in mainland Spain, mainland Portugal, in locations outside of the 50 km radius (100km round trip) from the NACEX office, the delivery guarantee is increased by a further 24 hours. Single package, maximum of 20 kg and 150cm (adding together the length, width and height).

Baggage: max 80 x 50 x 30 cm.
Golf Bags and Surf Boards and Diving Equipment, max of 1 package per shipment.
Surf Boards, max length 2 m.
NACEXpromo Bicycles: 1 NACEX BICIBOX packaging included in the price.
For the exclusive shipment of bicycles. No other items may be added to the box.
Any other additional package will be charged separately.
Follow the instructions provided on the NACEX BICIBOX for the correct packaging.

Please check availability with your Nacex franchise office.

Shipments may suffer from time variations and delays due to factors outside the control of our company, as well as customs and excise controls.

For deliveries that have to be made on Saturdays from 09:00hrs to 13:00hrs.
NACEX 12:00hrs service with a surcharge of 9 € in towns and cities with a NACEX franchise office and within a radius of 15km.
For towns and cities outside of this radius a mileage charge will be made of 0.67 €/km (return) for the Client Account Holder Tariff and 0.72 €/km (return) for the General Tariff, plus the SATURDAY DELIVERY surcharge.
Only documentation may be delivered to destinations with customs and excise control.

Complementary services

Fixed delivery supplement in locations with a NACEX franchise office or within a radius of 15km.
For locations at a greater distance, an existing fixed charge per kilometer will be charged.
Free pre-alert included with the service.

Fixed supplement on shipment price.

Repayment of the amount will be made to the client within 2 to 5 working days, once the delivery has been made, via a bank transfer or check.
Fixed percentage of commission on the amount to be repaid (minimum of 3 € and a maximum of 30€).
Maximum authorised payment per shipment: 2,500€.
Except limited to 600€.

Maximum amount 120€.
Exempt from commission up to 6€.
From 6,01€ fixed percentage of commission with a minimum of 3€.
Payment of the advance and of the commission will be made upon delivery of the service.
Exclusive service for account holders (Spain and Portugal).

For those services that need to be dealt with by official organisations:

  • Visas from Consulates or Embassies.
  • Presentation of immigration documentation to the Foreign Office.
  • Presentations of official books in the company register.
  • Transactions with Traffic Headquarters.
  • University enrolment.
  • Official acceptance of the credentials of an attorney to represent a client in an action. Document to such effect (Bastanteo).

Fixed supplement on shipment price.

Shipments to private individuals For shipments made to private homes, where the addressee is not at home, a note will be left in order to arrange a second and definitive delivery at no extra charge, except for Premium Services.

* NACEX will apply a fuel surcharge (upwards or downwards), based on the variation in diesel prices published by the Spanish Ministry of Industry, Tourism and Commerce (
More details in: Fuel Surcharge


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