Manage Insurance

Insurance only applicable to goods.
Document shipments are insured for printing costs and never for creation or preparation costs. Compensation payments for goods will depend on the criteria adopted by the insurance company, being generally only for their replacement value and never their retail value, depending on each case.
Compensation payments for used goods, in the case of a total write-off, will be subject to the corresponding depreciation on the original value. Also, only the cost of repairs will be paid on claims made for damage to goods, with the final decision to apply the previously indicated point lying with the company.

DEPRECIATION TABLE

Goods Aged		Depreciation applied
Less than 1 year		0%
1 to 2 years		20%
2 to 3 years		40%
3 to 4 years		60%
4 to 5 years		60%
5 to 6 years		80%
Over 6 years		100%
Depreciation percentages may vary depending on the kind of merchandise transported and if necessary the intervention of an insurance assessor.

COVERAGE INCLUDED

The compensation to be received via this kind of coverage shall never be higher than the value of the goods transported.

OVERLAND

NATIONAL

In compliance with the responsibility demanded by LAW 15/2009 of November 11th of the Contract for the Transportation of Goods, a maximum compensation payment for the client is established, in the event of a claim, of a third of the IPREM/day (public indicator of the value of multiple effects in Spain) per kg of the lost or damaged goods gross weight.

INTERNATIONAL

Compensation paid according to that which is set out by the obligatory insurance C.M.R., (Convention relative au contrat de transport internacional de Marchandises par Route).

BY AIR

NATIONAL / INTERNATIONAL

Compensation paid according to that which is set out by the obligatory insurance IATA (International Air Transport Association).

GOODS EXCLUDED FROM INSURANCE COVERAGE

• Badly or insufficiently-packaged goods
• Hazardous products and goods, and those prohibited by law
• Tobacco
• Corrosive or hazardous material, explosive material, poisonous material..
• Live animals and plants
• Perishable goods,
• Biological samples
• Fresh or frozen meat, fish and seafood, goods which require refrigeration for their conservation,
• Spoiled/faulty goods
• Fine furs
• Marble or mineral slabs
• Sheet glass
• Any kind of document or photocopy
• Aeroplane tickets or tickets for any other type of transport
• Cash in any form, coins, banknotes, commercial or banking products, Stocks, shares, securities or titles,
• Stocks, shares, securities or titles,
• Pay as you go mobile phone top up cards, credit cards or similar,
• Lost earnings,
• Goods without any commercial value
• Documents and goods whose intrinsic value is higher than the goods themselves.

OTHER INTERNATIONAL DESTINATIONS

Check the insurance conditions for non-EU samples with your franchise office.

IMMEDIATE / DIRECT

Service excluded from goods insurance.
Ask your Nacex office.

EUROPEAN UNION, ANDORRA, SWITZERLAND, AND THE UNITED KINGDOM

GENERAL

GENERAL GOODS - UP TO 3.000 €

Rate: 8% on top of shipping costs (up to a maximum of 3,000 € per shipment).
For all services containing general goods and Branded/luxury goods (clothes, accessories, footwear) up to a maximum of 1.500 € per shipment.

The following are excluded from coverage:

• Precious metals
• Jewellery
• Watches (inc. plastic)
• Costume jewellery
• Objects of exceptional value and/or antiques

• Works of art (paintings, figures, sculptures of any kind and cost)
• Weapons, ammunition and related spare parts/accessories
• Personal items
• Whole cured hams and cooked meats, sausages etc.

• Removals
• Coin collections and stamps
• Product samples
• Collector's items (stamps, coins, comics, dolls/figures, games etc.)
• Lottery tickets, meal vouchers, show tickets, smartbox

INDIVIDUAL TYPE A
GENERAL GOODS - ABOVE 3000 €

Rate: 0.60% of the value of the goods.
Maximum 5.000 € per shipment.
(Watches: maximum 600 € Branded/luxury goods (clothes, accessories, footwear) from €1,500 up to a maximum of €5,000 per shipment).
Minimum premium 1.50 €.
For all shipments containing general goods, plus those detailed below:

• Goods with a value greater than 3000 €
• Product samples
• Gifts
• Costume jewellery which does not contain precious metals, precious or semi-precious stones
• Personal items (luggage, bicycles, trunks,...)
• Whole cured hams and cooked meats, sausages etc (does not cover deterioration)
• Removals (with an excess of 300.50 €)

• Of which the following are excluded from coverage:
    - Precious metals
    - Jewellery
    - Costume jewellery and watches that contain precious metals, precious or semi-precious stones
    - Watches worth over 600 €
    - Objects of exceptional value and/or antiques
    - Works of art (paintings, figures, sculptures of any kind and cost)
    - Collector's items (stamps, coins, comics, dolls/figures, games etc.)
    - Weapons, ammunition and related spare parts/accessories.

INDIVIDUAL TYPE B
(Excluding INTERNATIONAL, except Andorra and Portugal)
JEWELLERY

Rate: 1.60% of the value of the goods.
(Maximum 5,000 € per shipment).
Minimum premium 1.50 €.
For all shipments containing:

• Jewellery,
• Metal craftwork/Costume jewellery/watches containing precious metals, precious and semi-precious stones,
• Watches worth over 600 €.

INDIVIDUAL TYPE D
(Excluding INTERNATIONAL, except Andorra and Portugal)
SPECIAL/EXCLUSIVE GOODS

Rate: 1.50% of the value of the goods.
(Maximum 5,000 € per shipment).
Minimum premium 1.50 €.
For all shipments containing special goods such as:

• Objects of exceptional value,
• Antiques,
• Works of art (paintings, figures, sculptures of any variety and cost),
• Collector's items (stamps, coins, comics, dolls/figures, games etc.)
• Metal craftwork that does not contain precious metals, precious and/or semiprecious stones

INDIVIDUAL TYPE E
(For mainland Spain shipments)
FIREARMS, AMMUNITION, ACCESSORIES AND SPARES

Rate: 0.60% of the value of the goods.
(Maximum 5,000 € per shipment).
Minimum premium 1.50 €.
For all shipments containing firearms, air guns, (regardless of their power), ammunition, accessories and spares.

INDIVIDUAL TYPE F
(For shipments to Spain, Andorra and mainland Portugal)
LOTTERY TICKETS*, LUNCHEON VOUCHERS, ENTRANCE TICKETS FOR SHOWS, SMARTBOX

* Coverage only for Official Lottery Administrations
Payment for the merchandise before delivery of the insured shipment (cash on delivery or returns are not permitted).
Cost: 1% of the value of the goods.
(Maximum 5,000 € per shipment)
Minimum premium: 1 €
For all services containing lottery tickets (not ones that have won a prize), luncheon vouchers, entrance tickets for shows, smartbox.
For more detailed information, please ask your NACEX franchise office.

Claims for damage and breakages suffered during the transportation of goods must be made within 7 days of delivery, unless the damage is evident upon receiving the goods, in which case, the claim should be made there and then.. (Art. 60 L.C.T.T.M).
Upon presentation of this initial claim, the injured party has one year to meet the requirements for handling the claim against the carrier, as shown in the transport contract.
(Art. 79 L.C.T.T.M).

HANDLING OF CLAIMS

For correct handling of optional insurance coverage, the following points must be taken into consideration:

• Any claim for damage to goods transported must be made in the NACEX franchise.
1. Upon receiving the goods, note down your observations on the delivery note or,
2. Send them within 7 calendar days by letter,
3. Breakage claims which amount to over 1000 1. Photocopy of the commercial invoice containing the totality of the goods sent (if this document is not available and a different one is sent instead, the insurance company may deduct 20% of the amount indicated),, require a valuation by an insurance assessor, which must be requested within 24 hours from carrying out the communication within the timescale stated previously (points 1 and 2).
4. In order to submit a claim for damaged shipments, photographs must be taken at the time of receipt thereof as proof and sent to the NACEX franchise within a maximum period of 72 hours (outer packaging with the label to identify the shipment, inner packaging, damage to the goods, etc...).
• For the subsequent handling of a claim, clients must provide the insurance company with,
1. Photocopy of the commercial invoice containing the totality of the goods sent (if this document is not available and a different one is sent instead, the insurance company may deduct 20% of the amount indicated),
2. Damage claim letter,
3. In the event of breakage, a quote for the repair of the damaged goods or, failing that, a written letter of non-repair from an official technical service as well as the return of the goods,
4. A bill or debit note for the goods damaged.

The company reserves the right to request complementary and/or explanatory information where required in order to handle the claim.
The presentation of all necessary documentation, as previously indicated, is absolutely essential in order to proceed with the handling of any claim.

Said documentation must be provided to the NACEX office within a maximum period of 30 days from communication of the claim.

• As a general rule, once the appropriate investigations and assessments have been completed, the Nacex office will pay compensation within 90 days from the acceptance of the claim by the insurance company and the approval by any other relevant authorities where required. Please note that all valuations are made by sub-contracted insurance assessors who do not belong to the insurance company. In these cases, handling of the claim usually takes longer, with the timescale for payment of the compensation being affected. The amount of compensation will be determined based on the valuation made by the relevant authorities. The same occurs with large claims, whose timescale is impossible to determine due to the magnitude of the event (robbery or accident en route).
  The client is responsible for the adequate packaging of transported goods. If this were proven not to be the case, the insurance company could refuse any claim.
  Due to the aforementioned, the transport of any goods using our company NACEX is carried out with the clients complete prior knowledge of the general and specific conditions of the insurance policy and with the coverage and compensation quantities anticipated therein exempting us from any responsibility for damages that may be caused by the loss, deterioration, delay, robbery or theft of the shipments that are delivered and are not covered by the insurance policy taken out.